Last Updated: 27/07/2024

We’re confident that you will LOVE Herbalife Nutrition and our products. But, in the unlikely event you want to return any Herbalife items that you’ve purchased from us at DietPal, you can use our 30-Day Money Back Guarantee for a full refund, no questions asked! These terms govern how we handle returns and refunds.

Returns Policy

How to make a return request:

To request a return, please email us at hello@dietpal.co.uk including your order number, full name and what items you are returning and why. We do not accept return requests over the phone or by post. Please do not return products before your return request is approved. You can also complete the form below including the same information:

Exchanges

We do not offer exchanges. The fastest way to get the product you want is to purchase the item as a separate order and raise a return request for the item you would like to return. If you have any concerns, please don’t hesitate to get in touch, we’re always happy to help.

14-Day Cooling Off Period

You have the right to cancel at any time within 14 days of placing your order for a full refund. All purchases must be returned in the original condition in which they were received, in their original package with original seals.

Refunds

1. Refunds are automatically made to the original payment method. We cannot change this. If you have any questions or concerns, please don’t hesitate to contact us.
2. Once approved, refunds may take 3-5 working days to reflect on the original payment method, not including any processing times.
3. If you are a gift recipient and wish to return your order, please contact us with the details of the original order and you will be issued with a refund credit for the value of the returned items. Refund credits are virtual currency which can be used to purchase items on our website. They have no monetary value outside of our website and cannot be sold or transferred.
4. We are unable to refund coupons and discount codes used to purchase products on our website, nor can we replace any coupons or discount codes. If you have any questions or concerns, please don’t hesitate to contact us.
5. We reserve the right to refuse refund requests if they are outside of the returns time limit set out above but even if you are outside of the return window, if you remain dissatisfied for any reason, please don’t hesitate to reach us.